About USAC

USAC Customer Service Phone Directory

For specific inquiries about USF support programs, billing, collections, or disbursements, please call Toll Free: (888) 641-8722 and select the menu options below related to your question.

Download a printable version here: USAC Customer Service Phone Directory

Select the buttons in sequence to go directly to the topic you have a question about. For example, for a question about IAS support press 1, 2, 2 at the beginning of the USAC introductory message.
Option 1 – USF Program Questions and Inquiries
Schools & Libraries Program
PRESS
Questions on pending invoices currently under review, filing the form 470, 471, 479, or Form 486.
1
1
1
Assistance with the online BEAR Form 472.
1
1
2
Questions about approved disbursement information, Form 498 help, and all other inquiries.
1
1
3
High Cost Program
Filing assistance with High Cost forms.
1
2
1
Questions about Interstate Access Support.
1
2
2
Questions about approved disbursement information, Form 498 help, and all other inquiries.
1
2
3
Low Income Program
For consumers looking for help with Lifeline or Link Up.
1
3
1
Filing assistance with Low Income forms.
1
3
2
Questions about approved disbursement information, Form 498 help, and all other inquiries.
1
3
3
Rural Health Care Program
Questions about a pending funding commitment or unapproved invoice.
1
4
1
Questions about approved disbursement information, Form 498 help, and all other inquiries.
1
4
2
Other USF Program Questions
All other questions and inquiries.
1
5
Option 2 – USF Contributor/Form 499 Questions
Questions about Form 499, e-filing assistance, the form submission address, or to speak with a Form 499 financial analyst.
2
1
1
Questions about a USAC contributor invoice including making payments, billing disputes, or other billing-related questions.
2
1
2
Questions or assistance with "Red Light" status.
2
1
3
All other questions and inquiries.
2
1
4
Option 3 – Service Provider/Form 498 Questions
Questions about the FCC Form 498 including filing assistance, e-filing help, or the address for submission.
3
1
1
Questions about approved disbursements, requests for re-issuance of payment, or duplicate remittance statements.
3
1
2
All other questions and inquiries.
3
1
3
Option 4 – Complaints about USAC
To file a complaint about service you received from USAC or any of its vendors.
4
1
1
Return to main menu.
4
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2

Last modified on 7/24/2008