About USAC

USAC Customer Service Standards

USAC strives to conduct its business with high standards of professionalism and respect. Our interactions with customers should represent compliance with rules for USF programs (as defined by the Federal Communications Commission), should respond to the needs and interests of all USF stakeholders, and should be conducted impartially and fairly.

In the event that you had a communication with USAC that does not meet these standards, we invite you to tell us the details of this exchange using one of the processes on the Submitting A Complaint page.

For inquiries about USAC, the USF, or any of the support programs, please visit the Contact Us page.

Within two business days, a response to an inquiry or complaint will be provided or an estimate will be given for when a response will be provided based on the complexity of the inquiry or complaint. Total time to respond will not exceed 20 business days from inquiry or complaint receipt. When inquiries or complaints are made to one of USAC's customer service centers via telephone, 95% of the calls received will be answered by a live person during operating hours.


Last modified on 1/28/2009