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File A Complaint

If you would like to report a complaint, please select who your complaint is against and follow the procedures outlined below.

Problems with Lifeline or Link Up

To report a problem with Lifeline or Link Up, contact your local telephone company.

Complaints against your telephone company

To file a complaint against your telephone company, contact your state utility commission.

Complaints against USAC

1. Select your method for filing your complaint.

   Telephone	(888) 641-8722
   Email	File by email – Write "Complaint" in the subject line.
   Fax	(888) 637-6226
   U.S. Mail	USAC Complaints 2000 L Street NW, Suite 200 Washington, DC 20036

2. In your complaint, please provide the following:
   • Your contact information
   • A general description of the complaint
   • Specific details of your exchanges with USAC
3. Within two business days, USAC will provide a response to your complaint (or an estimated response date). Total time to respond to a complaint will not exceed 20 business days from the date of complaint receipt.