1. If available, service providers must first query federal or state databases (e.g., SNAP, Medicaid) to verify a subscriber's eligibility
Service providers must first ensure their state's eligibility verification process is compliant with the streamlined Lifeline eligibility criteria. Service providers in waiver states may continue to use the retired programs until the waiver expires.
2. If the database cannot verify the customer's eligibility, service providers must contact the customer directly
When doing so, service providers must give the customer no more than 60 days to respond and follow all the related program rules for recertification as outlined in sections Â§54.405(e) and Â§54.410(d)(f). Service providers are also responsible for obtaining the subscriber's signature and initials to confirm their acknowledgment of all recertification statements.
Service providers may not contact the customer more than 150 days before their anniversary date but we recommend starting this process as close to the opening of this window as possible since the period to verify eligibility, contact customers, gather responses, and de-enroll subscribers is around 65 days. This means you must begin the process for July 1 anniversary subscribers no later than April 27, 2017.
3. Once the 60-day response window has closed
Service providers must de-enroll customers from internal databases within 5 business days and from NLAD within 1 business day of their internal de-enrollment.
4. Report Results on FCC Form 555
Complete and annually submit to USAC, the FCC, and your state by January 31.
Please visit our website to learn more about the Rolling Recertification Process. You can also watch the March 8 Lifeline Program webinar for more information.