Access to the National Verifier is available through the following methods:
In states where the National Verifier has launched (after the "hard launch"), consumers can submit their Lifeline eligibility application electronically in two ways: directly through the National Verifier Consumer Portal (NV Consumer Portal), or with a service provider's support through the National Verifier Service Provider Portal (NV Service Provider Portal).
Consumers also have the option to submit a paper application directly to the Lifeline Support Center if they choose not to use the online method.
In either the NV Consumer or Service Provider portal, the application process will require consumers to provide their personally identifiable information (PII):
Once the consumer has indicated consent to use their PII for the purpose of confirming their eligibility for Lifeline, the National Verifier will check available electronic data sources to determine if the consumer is participating in a qualifying eligibility program.
If eligibility cannot be determined electronically, or the consumer fails the Third Party Identity Verification (TPIV) or the USPS address (AMS) check, the consumer can submit their eligibility and/or supporting documents to the Lifeline Support Center by uploading the document(s) to the portal, or mailing in the supporting documents for approval. In most cases, the Lifeline Support Center will review documents and provide a determination in minutes.
In addition, if the customer lives at an address where another adult receives Lifeline and they are an independent economic household, they will need to fill out an electronic household worksheet attesting to this. Once the consumer completes the eligibility process, they will initial their agreement to the Lifeline certifications and electronically sign their application.
When the National Verifier has determined a consumers' eligibility, either electronically or by accepting and confirming eligibility documents via mail, the consumer will receive a notification of their eligibility decision.
Once the consumer completes a successful eligibility application, service providers can verify the eligibility decision using NLAD by entering the consumer's full name, address, last four digits of the social security number and birthdate through either the "verify" or "enroll" functions in NLAD. Service providers can only enroll consumers in NLAD after successful completion of the eligibility verification process through the National Verifier (NV portal or paper application to the Lifeline Support Center).
When a consumer is determined eligible for Lifeline by the National Verifier, that eligibility decision is valid for 90 days, allowing the consumer time to compare service providers and Lifeline offerings. Unsuccessful or incomplete consumer eligibility applications will be purged after 30 days, at which point a new application must be initiated.
Service providers can access the National Verifier via an online web-enabled portal (supporting both mobile- and desktop-based web browsers). To use the portal, the service provider sales associate will log in using unique credentials. This log in will allow service provider sales associates to complete multiple consumer applications without creating consumer accounts for each subscriber.
The portal's homepage features a report that includes all active consumer applications associated with that user's credentials. This allows service providers to see the status of pending applications and easily log back into consumer applications that need actions such as document uploads for applications they have initiated but not completed.
Service providers also have the ability to initiate a new eligibility check at any time, but the NV service provider portal will require that the consumer's PII to be re-entered in such instances.
During the National Verifier "soft launch" period (December 5 – March 12 for the initial launch states), service providers who access NLAD via API will have the option to use the existing NLAD API or the National Verifier integrated API via a toggle feature to the existing API. In the NLAD web portal, a similar toggle feature will be available for enrollments that are not initiated through an API.
Service providers can support consumers in completing their eligibility application in the NV Service Provider Portal, then enroll the consumer in NLAD once service has been initiated.
Use an interview-style approach to support the consumer in completing their application using the National Verifier service provider portal:
* Please note, NLAD verification calls will now check for National Verifier eligibility decisions in addition to duplicate subscriber, duplicate address, and AMS. If the consumer has not completed a National Verifier eligibility application in the past 90 days, the NLAD verify call response will direct service providers to use the National Verifier portal to verify the consumer's eligibility.
Service providers with NLAD credentials can use the same credentials to conduct eligibility checks via the National Verifier Service Provider Portal.
Each National Verifier user must have unique login credentials. Users are not permitted to share accounts.
These credentials will allow sales associates to check the status of applications that they helped consumers submit, and allow them to easily help consumers complete their National Verifier eligibility applications if the consumer has to step away during the process (e.g. to gather additional documentation).
A new account category will be created in NLAD called "NV Only " for sales associates who will access the National Verifier portal but do not need NLAD access.
Because of the need to create new accounts for sales agents, USAC has removed the limit on how many NLAD sub-accounts a service provider can create. USAC will also track activity for these accounts in the National Verifier portal.
More information about the creation of NV only subaccounts will be provided once the changes are made to NLAD.
Service providers can create sales associate credentials for the National Verifier in NLAD, using the same process that they use to create NLAD sub-accounts. Service providers who already have NLAD credentials do not need to do anything — their existing credentials will allow access to the National Verifier portal.
The process for creating National Verifier credentials is:
NLAD's user permissions are NOT changing. Anyone with NLAD access will have National Verifier access. Currently there are 3 user roles in NLAD: ETC Admin, ETC Analyst, and ETC Ops.
"NV Only" is a new role that will be available in NLAD to the ETC Admin. "NV Only" users will not be able to do anything in NLAD; they can only use the National Verifier. The table below summarizes the different entitlements: