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2/8/2018NLAD 3.12.0 Pre-Production Release


NLAD version 3.12.0 has been released into the pre-production environment todayThursday, February 8, 2018.

In this release, NLAD users are no longer able to provide Benefit Qualifying Person (BQP) information when the subscriber personally qualifies for Lifeline. Users will receive an error if data entered into the BQP fields exactly matches the information entered into the subscriber fields.        

New API Error Code Added  

  • SUBSCRIBER_BQP_MATCH: The subscriber, and the BQP cannot be the same.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

   

2/7/2018Same-Month Reimbursement Payment Deadline Extended to February 12


The early payment deadline for filing Lifeline reimbursement claims has been extended to Monday, February 12 (deadline is usually the 8th of the month) for the January 2018 data month (February 1 snapshot).

Service providers cannot use FCC Form 497 for the January 2018 data month or later.

2/5/2018Hurricane Relief Waiver Extended for Puerto Rico and U.S. Virgin Islands


The FCC extended its temporary waiver of the Lifeline Program’s recertification rules in Puerto Rico and the United States Virgin Islands (USVI) through April 30, 2018 in Order DA 18-102 (release February 2, 2018).

2/1/2018Lifeline Claims System (LCS) Now Available!


The Lifeline Claims System (LCS) is now available in the NLAD production environment. Service providers can log in to submit their reimbursement claims for the January 2018 data month (February 1, 2018 snapshot).

Service providers cannot use FCC Form 497 for the January 2018 data month or later.

For help with the LCS, join us for Office Hours (Feb. 2 or Feb. 6), review the LCS User Guide, visit the Claim Reimbursement page, or review the frequently asked questions (FAQs)

1/30/2018Lifeline Claims System (LCS) Production Release Version 2.0.0


The Lifeline Claims System (LCS) will be unavailable on Wednesday, January 31, 2018 from 10 a.m. to noon ET.        

LCS version 2.0.0 will be released into the NLAD Production environment during this outage. The available snapshot test data for the November 2017 and December 2017 months will also be discarded during this time.        

The Lifeline Claims System will be available at 10 a.m. ET on Thursday, February 1, 2018.        

Starting with the January 2018 data month (February 1, 2018 snapshot), all service providers must use the new Lifeline Claims System (LCS) to file for reimbursement online.        

For the December 2017 data month (January 1, 2018 snapshot) and earlier, service providers should use the FCC Form 497 for reimbursement claims and revisions.        

LCS includes the following functionalities for NLAD states and NLAD opt-out states:        

1. File "Original Claim" and "Revise Claim" functionality (applicable to the 497 Officer and the 497 User)        

  • Download the claims input template  
  • Upload a subscriber data file  
  • Download a detailed summary report  
  • Ability to set "Original" Filings as "Ready to Certify" for the 497 Officer to certify    

2. "Certify Claim" functionality for NLAD Opt-Out States (applicable to the 497 Officer)        

  • Ability to certify "Original" and "Revised" filings         

LCS users that have both NLAD and NLAD opt-out states' SACs will need to submit original filings and revisions for each data set in LCS.         

Please refer to the instructions, which are also available in the Lifeline Claims System, and the LCS Upload Field Description document (found in the bulletin sent on 1/30/18) for details on how to complete the input template.                

How to Log In to the Lifeline Claims System          

LCS users will log in through the NLAD Production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements.         

E-File Entitlements        

497 Officer: 497 Officer home page - National Lifeline Accountability Database (NLAD)    

497 User: File or Revise Claim page - Lifeline Claims System (LCS)

Questions about LCS?

If you have questions about LCS, please contact us at Form497@usac.org.

  

1/29/2018FCC Form 555 Due January 31


The 2017 FCC Form 555 (Annual Lifeline ETC Certification Form) is due Wednesday, January 31, 2018 to USAC, the FCC (Docket 14-171), and state regulatory commissions.            

     Log in now: Online FCC Form 555 (USAC recommends using Chrome or Firefox)        
     Need help? See the resources below or contact us      
     E-File login help: customersupport@usac.org or (888) 641-8722    
                                           
FCC Form 555 Resources              

Visit the Lifeline Program website to find these FCC Form 555 resources:  

Changes This Year              

The 2017 filing (due January 31, 2018) has several notable changes since last year's filing:   

  • Report recertification results by month, based on the subscriber's anniversary date. The form is re-designed to match the new rolling recertification process. Fields that are not required (recertification for anniversary dates in January to June) will be grayed out.  
  • File online only: Service providers must use the E-File system to submit their filing; other submission types (mail, email, fax) will not be accepted.  
  • New look and feel: The online form includes "tool tips" to guide users through the filing, and user-friendly navigation.  
  • Accounting for hurricane relief: Affected disaster areas in Puerto Rico, the U.S. Virgin Islands, Florida, and Georgia should follow the hurricane relief guidance: submit their filing by the deadline, and submit a revision once their recertification efforts are complete.  
  • Note for filers in California: The requirements to file FCC Form 555 have not changed. It is the service providers' responsibility to file, and not the state administrators'. We have communicated with the CPUC; it is our understanding that service providers have the information they need.   
  • Note for filers in Texas: If you don't have the data you need from the state administrator, please submit your filing by the January 31 deadline with whatever data you have. Then, submit a revision once the state administrator provides the data you need.     

Need Help? Contact Us!

For questions about FCC Form 555, please contact us at Form555@usac.org.  

  

1/26/2018FCC Form 555 Frequently Asked Questions (FAQs)


FCC Form 555 is due January 31 to USAC, the FCC, and state regulatory commissions. 

A list of frequently asked questions (FAQs) is available to assist with your filing. Additional resources are available as well:

1/25/2018FCC Form 555 Data for California and Texas Filers


California service providers: We have communicated with the California Public Utilities Commission (CPUC), and the requirement to file FCC Form 555 has not changed. It is the service provider's responsibility to file FCC Form 555, and not the state administrators'.

It is our understanding from the CPUC that service providers have the information they need to file FCC Form 555. Please stay tuned for more information from the CPUC.

Texas service providers: If you don't have the data you need from the state administrator, please submit your filing by the January 31 deadline with whatever data you have. Then, submit a revision once the state administrator provides the data you need.

1/17/2018Lifeline Claims System (LCS) Pre-Production Release Version 0.6.0


LCS version 0.6.0 was released into the NLAD Pre-production environment today, January 17.  

In this release, the features below were included:  

PDF link that shows filing support details for all SAC(s) with status types, "Ready to Certify" and "Certified"

  • Applicable to both NLAD states and NLAD opt-out state' filings for original and revisions 
  • PDF document is accessible from the "Support Summary" page and "Certify Claim" tab 

LCS users that have both NLAD and NLAD opt-out states' SACs will need to submit original filings and revisions for each data set in LCS.  

Please refer to the instructions in the Lifeline Claims System for guidance on how to use the NLAD opt-out state filing features.  

How to Log In to the Lifeline Claims System

LCS users will log in through the NLAD Pre-production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements. 

Please see the related bulletin sent on Jan. 18 to view a chart of the E-File entitlements and accompanying landing page.  

Questions about LCS?    

If you have any questions about this system, please contact us at Form497@usac.org.  

 

1/17/2018Lifeline Program Newsletter - January 2018


The January 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

1/11/2018FCC Releases Public Notice: Guidance on the Lifeline Reimbursement Payments Based on NLAD Data


On January 10, 2018, the FCC released Public Notice DA 18-30, providing guidance on the Lifeline reimbursement payment process based on National Lifeline Accountability Database (NLAD) data.

The Public Notices describes the process for making reimbursement claims for the January 2018 data month (and going forward) using the new Lifeline Claims System (log in using USAC's E-File system). 

1/4/2018Possible NLAD Outage - Friday, January 5


Possible NLAD Outage on Friday

The National Accountability Lifeline Database (NLAD) may be temporarily unavailable for 2-3 minutes tomorrow, January 5 between 8 to 8:30 p.m. ET due to system maintenance.

Both the pre-production and production environments could be affected.

Questions about NLAD?  

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

  

12/21/2017Lifeline Program Newsletter - December 2017


The December 2017 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

12/14/2017Lifeline Claims System (LCS) Pre-Production Release Version 0.4.0


LCS version 0.4.0 has been released into the NLAD Pre-production environment today, December 14.

In this release, the features below were included:

1. Complete LCS "File Original Claim" functionality for NLAD Opt-Out States - (Applicable to 497 Office and 497 User)  

  • Download Claims Input Template
  • Upload a Subscriber Data file
  • Download a detailed summary report
  • Ability to set original filings as "Ready to Certify" for the 497 Officer to certify 

2. "Certify Claim" functionality for NLAD Opt-Out States - (Applicable to 497 Officer)

  • Ability to certify original filings

LCS users that have both NLAD and NLAD opt-out state SACs will need to submit original filings for each data set in the LCS.

Please refer to the instructions available in the Lifeline Claims System for guidance on how to use the new NLAD opt-out state filing features.

How to Log In to the Lifeline Claims System  

LCS users will log in through the NLAD Pre-production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements.

Please see the related bulletin sent on Dec. 14 to view a chart of the E-File entitlements and accompanying landing page. 

Questions about LCS?

If you have any questions about this system, please contact us at Form497@usac.org.  

 

12/1/2017National Verifier Soft Launch Postponed


USAC is strongly committed to the success of the Lifeline National Verifier. This is a complex project and it is important to get it right.

The National Verifier system is subject to compliance with Federal Information Security Management Act (FISMA). To allow time to complete all FISMA requirements, the FCC has announced that the National Verifier’s soft launch will be postponed to early 2018, per the Public Notice issued by the Federal Communications Commission (FCC). 

USAC will host a webinar on Monday, December 4 at 1 PM ET to discuss the National Verifier launch timeline and answer questions. Register Here.

12/1/2017FCC Releases Fourth Report and Order: Bridging the Digital Divide for Low-Income Consumers


On December 1, 2017, the FCC released Bridging the Digital Divide for Low-Income Consumers, the Lifeline Program's Fourth Report and Order.

11/20/2017Lifeline Claims System (LCS) Pre-Production Release Version 0.3.0


LCS version 0.3.0 has been released into the NLAD Pre-production environment today, November 20, 2017.    

The features below were included in this LCS Pre-production release:    

Complete LCS Filing Functionality for NLAD states  

1. "File Original Claim" and "Revise Claim functionality - Applicable to 497 Officer and 497 User   

  • Download Claims Input Template  
  • Upload a Subscriber Data file  
  • Download a detailed summary report  
  • Ability to set filings as "ready to certify" for the 497 Officer to certify     

2. Certify Original Claim functionality - Applicable to 497 Officer  

  • Ability to certify original and revised filings    

3. Reason Code list - For all unclaimed subscribers (where Rate = $0), ETCs must provide a reason code (chart is in the bulletin sent out on Nov. 20) 

Please refer to the instructions available in the Lifeline Claims System for guidance on how to use the new system features.

How to Login to the Lifeline Claims System  

LCS users will log in through the NLAD Pre-production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements.    

Please see the related bulletin sent on Nov. 20 to view a chart of the E-File entitlements and accompanying landing page.    

Questions about LCS?  

If you have any questions about this system, please contact us at Form497@usac.org.

 

11/17/2017Lifeline Program Newsletter - November 2017


The November 2017 issue of Lifeline Program News is now available. Sign up to receive the newsletter via email in the Subscription Center.

10/27/2017FCC Announces Proposed Lifeline Order, NPRM, and NOI


On October 26, 2017, the FCC announced "Bridging the Digital Divide for Low-Income Consumers," its proposed Fourth Report and Order, Order on Reconsideration, and Memorandum Opinion and Order, a Notice of Proposed Rulemaking (NPRM), and Notice of Inquiry (NOI) for the Lifeline Program.