• Applicants
  • Step 1: Determine Eligibility
  • Step 2: Develop a Technology Plan
  • Step 3: Open a Competitive Bidding Process
  • Step 4: Select a Service Provider
  • Step 5: Calculate the Discount Level
  • Step 6: Determine Your Eligible Services
  • Step 7: Submit Your Application for Program Support
  • Step 8: Undergo Application Review
  • Step 9: Receive Your Funding Decision
  • Step 10: Begin Receipt of Services
  • Step 11: Invoice USAC
• Service Providers
  • Step 1: Obtain a Service Provider Identification Number
  • Step 2: Search Applicant Requests for Service
  • Step 3: Respond to Applicant Requests
  • Step 4: Applicants Select Service Provider
  • Step 5: Assist Applicants with Application Review
  • Step 6: Receive Funding Commitment Decision Letter
  • Step 7: Begin Providing Services
  • Step 8: File Annual Certification
  • Step 9: Invoice USAC

About the Schools and Libraries Program:

• Overview of the Program
• Overview of the Process
• Outreach and Training
• Video Tutorials
• Training Sessions
• Service Provider Conference Calls
• Prior Year Wave Information
• HATS Outreach
• Schools & Libraries News Briefs
• HATS Outreach
• Filing Appeals
• Understanding Audits

Schools and Libraries Tools:

• Apply Online
• Commitments
• Submit a Question
• Latest News
• Calendar/Reminders
• Required Forms
• Reference Area
• Search Tools
• Changes and Corrections
• Suspensions and Debarments
• Contact Us

Agenda for September 2, 2009

Service Provider Conference Call Agenda 3:00 PM EDT

Call in number: (888) 453-8320
Pass code: 1390177#

IF YOUR SYSTEM PLAYS MUSIC OR ADVERTISEMENTS WHEN YOU PUT A CALL ON HOLD, PLEASE DO NOT PUT THE CONFERENCE CALL ON HOLD. ALSO, IF YOU HAVE CALL WAITING, PLEASE CHECK TO BE SURE THE FIRST CALL IS NOT LEFT WITH MUSIC OR ADVERTISING. The conference operator will disconnect you if you put the conference call on hold and your system plays music or advertisements.

PLEASE USE YOUR MUTE BUTTON IF YOU ARE NOT ASKING A QUESTION. If you don't have a mute button, you can hit *6 to mute or unmute your telephone.

A.	Update on USAC IT Infrastructure Upgrade
B.	Funding Commitments for FY2009 and FY2008 and Rollover
C.	Fall Applicant Training Registration
D.	Invoicing Update
E.	Other
F.	General Questions Received by E-mail USAC statements on a previous Service Provider Conference Call have indicated that the Eligible Products Database has had ongoing maintenance problems. These problems are continuing. The database has not been operational at all for the past month or so. This ongoing situation raises questions about whether USAC is taking sufficient responsibility for maintaining this FCC-mandated tool. Can you indicate what steps will be taken to provide adequate customer service in this area, going forward?

 

REMINDER: Please send your questions for the next Service Provider Conference Call using the Submit a Question link on the web site by 5:00 p.m. EDT on Friday, October 2, 2009.

Choose "Service Provider Conference Call" from the Topic Inquiry and then choose "I would like to submit a question for the call" so that your question is routed correctly.

If your question is related to Invoicing, choose "Service Provider Conference Call" and "I have a program question pertaining to invoicing" so that your question is routed directly to our Invoicing Team.

Also, please watch the USAC WEBSITE for program updates.