My Service Was Turned Off

If your Lifeline service is turned off, contact your phone or internet company to find out why.

You can lose your discount for these reasons:

  • You did not recertify your Lifeline
    If you need to recertify, you must do so within 60 days, or you will lose your Lifeline benefit. Contact the Lifeline Support Center to receive support.
  • You no longer qualify
    If your income increases or you leave the assistance program that you signed up with, you will lose the Lifeline benefit (or your service will be turned off).
  • You did not use your service for 30 days.
    If you do not use your Lifeline service for 30 days, you will lose the Lifeline benefit. Your service may be turned off. You will receive a 15-day notice from your company before your service is turned off.
  • More than one person at your address is receiving the Lifeline benefit. 
    Only one Lifeline benefit is allowed per economic household. We will ask you a few questions on a Household Worksheet to see if both parties qualify for the benefit. You will need to submit the worksheet Note: If you do not respond in time, one of your Lifeline benefit at your address may stop. Depending on your plan or service, this may cause your service to be turned off.

Make sure you know the Lifeline Rules to avoid losing your benefit.

If you lose your benefit, you will need to re-apply for Lifeline as a new customer.