New Reimbursement Claims Process Available in Test Environment
The process to submit Lifeline reimbursement claims is changing, effective with the January 2018 data month (February 1, 2018 snapshot). This change affects all Lifeline service providers in all states and territories, and is not coupled with the rollout of the National Verifier.
USAC released the first phase of the new reimbursement claims process, the Lifeline Claims System (LCS), to the NLAD pre-production (test) environment on September 25. The pre-production release includes initial design, snapshot data download, and the subscriber data upload. To access the reimbursement claims system, please refer to the LCS email sent to the NLAD bulletin list and Form 497 contacts on September 25. For any questions or feedback about the first phase of this release to the test environment, please email Form497@usac.org.
The new reimbursement claims process starts with the January 2018 data month (February 1, 2018 snapshot). At that time, the FCC Form 497 will retire. In the new process, the NLAD subscriber snapshot will determine support payments to service providers. To claim reimbursement, service providers will download a list of eligible subscribers, add dollar amounts for claimed subscribers, add reason codes for unclaimed subscribers, and upload the report to certify and submit.
Visit the Receive Payment page of our website for more information about this process.
To prepare for the process change, USAC recommends that you confirm your company's FCC Form 497 filer and certifying company officer have E-File accounts and review your company's process to keep subscriber counts in NLAD up-to-date.