Lifeline National Verifier

Migration and Reverification

Reverification is the one-time process to confirm that existing Lifeline subscribers meet the National Verifier's eligibility standards when the National Verifier is launched in a new state.

The reverification process is still being finalized. USAC will provide more details about the process, including all dates, when information for the National Verifier soft launch is announced. Please refer to this page for updates.

Note: Reverification is NOT the same as annual recertification. The reverification process will serve as 2018 recertification for certain consumers. Per the FCC Order, released December 18, 2017, the FCC has waived the Lifeline program's recertification rules from January 1, 2018 through the soft launch of the National Verifier. During this time, service providers in the initial states are not responsible for conducting recertification for subscribers whose anniversary dates are from January 2018 and onward.

Acceptable Documentation

USAC has determined the minimal criteria necessary for documentation to be accepted by the National Verifier.

Learn more on the Acceptable Eligibility Documentation for the National Verifier page or reference the Acceptable Documentation Guidelines.

Other Preparation

USAC recommends taking these additional steps to prepare for consumer migration and reverification:

  • Complete all Benefit Qualifying Person (BQP) fields in NLAD for existing records. In the past, NLAD only required a BQP last name, however, the National Verifier's automated database check requires all BQP fields to be complete.
  • Organize IEH forms and documents previously used to resolve TPIV and AMS disputes.
  • Update your company's Marketing Name and Marketing Number in NLAD.