Lifeline

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12/11/2018NLAD December Monthly Maintenance Canceled


The National Lifeline Accountability Database (NLAD) December maintenance was canceled. Users will be able to access NLAD pre-production and production environments on Friday, December 14 as usual.

11/15/2018Upcoming Scheduled System Maintenance, Nov. 16 & Nov. 27.


NLAD, National Verifier, and LCS Scheduled System Maintenance, November 16
 
The National Lifeline Accountability Database (NLAD), National Verifier, and the Lifeline Claims System (LCS) will be unavailable for use due to scheduled system maintenance starting Friday, November 16 at 10 p.m. until Saturday, November 17 at 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

Additional National Verifier Pre-Prod Scheduled System Maintenance, November 16

The National Verifier pre-production environment will be unavailable for use starting Friday, November 16 at 3 p.m. until 5 p.m. ET.

The National Verifier's pre-production environment will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

After this outage, users will be able to test the collection of latitude and longitude coordinates to resolve AMS failures in the pre-production environment. On Tuesday, December 4, National Verifier users will see this change in the production environment and must provide latitude and longitude coordinates to resolve AMS failures for online applications.

National Verifier Scheduled System Maintenance, November 27

The National Verifier will be unavailable due to scheduled system maintenance starting Tuesday, November 27 at 8 p.m. until 10 p.m. ET. Certain functionality in NLAD will also be impacted.

The National Verifier’s pre-production and production environments will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production and production environments. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

11/9/2018Scheduled System Maintenance Wednesday, November 14


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Wednesday, November 14, from 10 p.m. until 2 a.m. ET

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

10/29/2018Lifeline Program Newsletter - October 2018


The October 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

October headlines:

  • Only Enter Test Data in NLAD Pre-Production Environment
  • Documentation Reminder for TPIV Dispute Resolution Error Code T18  
  • FCC and USAC Announce National Verifier Full Launch Date for Initial Launch States
  • National Verifier Live in Five Additional States and One Territory 
  • Keep Companies Near Me Tool Up-to-Date 
  • Minimum Service Standards Increase December 1 
  • Webinar on December 12: FCC Form 555 

10/29/2018Scheduled System Maintenance Tuesday, October 30


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Tuesday, October 30 from 10 p.m. until 11 p.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

10/26/2018NLAD, LCS and National Verifier Service Fully Restored


Service to the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) has been fully restored. Access to all features and functionalities, including reports is working as usual.

 

Users should no longer experience issues performing eligibility verifications in the National Verifier service provider portal.

 

We apologize for the inconvenience that this disruption may have caused.  

10/25/2018Scheduled System Maintenance Friday, October 26


The National Lifeline Accountability Database (NLAD) and the National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Friday, October 26 from 10 a.m. until 11 a.m. ET.

NLAD and the National Verifier production environments will be available for use during this time.

10/17/2018Scheduled System Maintenance Friday, October 19


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Friday, October 19 at 10 p.m. ET until Saturday, October 20 at 11 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

Please note the longer maintenance window.

10/11/2018FCC and USAC Announce Second National Verifier Launch


Today, the FCC and USAC announced the launch of the National Verifier in five additional states and one territory beginning Monday, October 15:

  • Guam
  • Hawaii
  • Idaho
  • New Hampshire
  • North Dakota
  • South Dakota

At that time, service providers in the states and territory can begin using the National Verifier to determine subscriber eligibility. During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.

About the National Verifier

The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.

Service providers who do business in any of the states or territory listed in this bulletin who did not receive an email about National Verifier training schedule for Launch 2 should email LifelineProgram@usac.org to be added to the National Verifier Launch 2 training list (this is different from the initial launch states training list).

9/27/2018Lifeline Program Newsletter - September 2018


The September 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

September headlines:

  • Check NLAD Prior to Snapshot Date
  • Universal Forms Submission Guidance
  • National Verifier Update
  • Minimum Service Standards Increase
  • Did You Know? NLAD Changes
  • October Lifeline Program Webinar

9/17/2018Customer Service Operations Back to Normal


Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service


Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the Lifeline Support Center over the next couple of days, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.

***

USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center.

USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team. As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/11/2018NLAD 4.8.0 Production Release


NLAD version 4.8.0 was released into the Production environment yesterday, Monday, September 10, 2018

With this release, carriers can use the new A13 code to resolve address failures. In addition, carriers can only request two years of data for the Detail Transaction and Detail Resolution Status reports.

One New UI and API Error Message

A new error message was added. Carriers will encounter this error when requesting more than two years of data for the Detail Transaction or Detail Resolution Status reports.

      INVALID_DATE_RANGE: Date range cannot be more than 2 years from current date.

One New "A Code" Available to Resolve Address Errors

The new code A13 may be used to resolve INVALID_ADDRESS or AMS_FAILURE_ANALYSIS errors. The A13 code indicates that a carrier has reviewed documentation containing the latitude and longitudinal coordinates of a subscriber's address.

Revision to Reverification Subscriber Status Report

In addition, the TPIV Deceased Failure and TPIV Deceased Failure Resolution columns were removed from the Reverification Subscriber Status report. These columns will not be used in the reverification reports for the initial launch states. Service providers should not act on the information previously included in this column.

8/29/2018Lifeline Program Newsletter - August 2018


The August 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

August Headlines:

  • USAC-Elected Recertification Elections Close August 31
  • Minimum Service Standards Increase December 1
  • National Verifier: August Announcements
  • Did You Know? New Address Resolution Code Added in NLAD
  • Did You Know? Upcoming Changes to NLAD Reports
  • Webinar on September 12: Lifeline 101

8/27/2018USAC Elected Recertification Election Form Available Until August 31


Service providers have until August 31, 2018 to elect USAC to conduct the rolling recertification process on their behalf. There is no fee to elect USAC. 

The election period for 2019 USAC-elected recertification is open until August 31, 2018. 

To elect USAC, you will need to complete the online election form. You can submit one election form for all your company's SACs. The election form is also available on the USAC-elected recertification page. 

For 2019 USAC-elected recertification, elections will not automatically renew. If your company has currently elected USAC, you will need to submit an election for 2019. 

Service providers in National Verifier first-wave states do not need to submit an election for 2019 USAC-elected recertification. The National Verifier will conduct annual recertification for initial wave states. 

For additional information, please visit the USAC-elected recertification page of our website.  

8/27/2018NLAD 4.6.0 Pre-Production Release


NLAD version 4.6.0 was released into the Pre-Production environment today, August 27, 2018.

With this release, carriers will be able to test the new "A Code" in the pre-production environment.

Once the code has been released into the production environment, service providers will be able
to select code A13 to resolve AMS errors if they reviewed documentation containing latitudinal and longitudinal coordinates.