Latest News rss-feed

News Archive

USAC's News Archive gives you access to all announcements related to the Lifeline Program as they were made throughout the years. The archives will be updated as new announcements are made.


3/1/2018Unscheduled NLAD Outage Effective Immediately

The National Lifeline Accountability Database (NLAD) is experiencing intermittent interruptions today, March 1, 2018.

USAC is taking NLAD offline for one hour to resolve these issues. NLAD and the Lifeline Claims System (LCS) will be unavailable from 1:00 PM to 2:00 PM ET.

We will send another notice via email once the system is back online.


2/28/2018USAC Website Outage for Scheduled Maintenance on Friday, March 2

USAC’s website ( will be unavailable due to scheduled website maintenance on Friday, March 2 from 9 p.m. to 9:30 p.m. ET. During this outage, the entire site will be converted to Hypertext Transfer Protocol Secure (HTTPS).          

After the deployment, users will notice that all web pages are preceded by “HTTPS” in their URLs. Existing bookmarks to non-HTTPS addresses will continue to work but will automatically be redirected to the HTTPS address.        

Please note, some USAC applications may not be available during the outage. We apologize for the inconvenience.        

Why are we making this change?

HTTPS protects the integrity of the website by preventing intruders from tampering with communications between the website and users. It guards both visitors and websites by encrypting and securing the information being sent and received while improving performance through faster load times.      


If you have any questions about this, please contact us at


1/17/2018Lifeline Program Newsletter - January 2018

The January 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

January Headlines:

  • Benefit Port Freeze Rule Eliminated
  • FCC Form 555 Due January 31, 2018
  • New Reimbursement Claims System Available February 1
  • USAC Names Radha Sekar as CEO
  • Qualifying Lifeline Consumers with Gross Income
  • Universal Service Funds Moving to U.S. Treasury
  • Webinar on February 14: Lifeline 101 - Introduction to the Lifeline Program

1/17/2018Lifeline Claims System (LCS) Pre-Production Release Version 0.6.0

LCS version 0.6.0 was released into the NLAD Pre-production environment today, January 17.  

In this release, the features below were included:  

PDF link that shows filing support details for all SAC(s) with status types, "Ready to Certify" and "Certified"

  • Applicable to both NLAD states and NLAD opt-out state' filings for original and revisions 
  • PDF document is accessible from the "Support Summary" page and "Certify Claim" tab 

LCS users that have both NLAD and NLAD opt-out states' SACs will need to submit original filings and revisions for each data set in LCS.  

Please refer to the instructions in the Lifeline Claims System for guidance on how to use the NLAD opt-out state filing features.  

How to Log In to the Lifeline Claims System

LCS users will log in through the NLAD Pre-production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements. 

Please see the related bulletin sent on Jan. 18 to view a chart of the E-File entitlements and accompanying landing page.  

Questions about LCS?    

If you have any questions about this system, please contact us at  


1/11/2018FCC Releases Public Notice: Guidance on the Lifeline Reimbursement Payments Based on NLAD Data

On January 10, 2018, the FCC released Public Notice DA 18-30, providing guidance on the Lifeline reimbursement payment process based on National Lifeline Accountability Database (NLAD) data.

The Public Notices describes the process for making reimbursement claims for the January 2018 data month (and going forward) using the new Lifeline Claims System (log in using USAC's E-File system). 

1/4/2018Possible NLAD Outage - Friday, January 5

Possible NLAD Outage on Friday

The National Accountability Lifeline Database (NLAD) may be temporarily unavailable for 2-3 minutes tomorrow, January 5 between 8 to 8:30 p.m. ET due to system maintenance.

Both the pre-production and production environments could be affected.

Questions about NLAD?  

If you have any questions, contact us at or (877) 524-1325.