Customers who want to sign up for Lifeline can go to a participating phone or internet provider. If you live in Colorado, Mississippi, Montana, New Mexico, Utah, Wyoming, Guam, Hawaii, Idaho, New Hampshire, North Dakota, South Dakota, Missouri, North Carolina, Pennsylvania, or Tennessee you can also apply directly to the Lifeline program, before you talk to a phone or internet company. To apply directly, use the National Verifier.
Consumer Help Applying for Lifeline
Customers have two ways to apply for Lifeline on their own using the National Verifier. If a customer wants more support applying, they can also ask a participating phone or internet company to help submit an application.
Apply Online: You can apply online by going to the National Verifier consumer portal at CheckLifeline.org/lifeline and creating an account. You may find out if you qualify for Lifeline through the website immediately after applying online. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.
Apply by Mail: You can also send an application by mail. You will mail in your finished Lifeline Application (English or Spanish), Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. USAC will contact you by mail to let you know if you qualify for Lifeline. The Lifeline Support Center’s mailing address is:
Lifeline Support Center
PO Box 7081
London, KY 40742
USAC will contact you by email from LifelineSupport@usac.org or mail from the Lifeline Support Center to let you know if you qualify for Lifeline. Once you qualify for Lifeline, you can choose a phone or internet company that offers the Lifeline benefit to enroll in the program. If you already have phone or internet service with a company who offers Lifeline, they can help you complete the application process. You can find Lifeline phone and internet companies that serve your community here.
You will need to the following information to apply:
Every year, you have to show that you still qualify for Lifeline. The National Verifier will first try to confirm your eligibility automatically.
If the National Verifier cannot recertify you, USAC will contact you with instructions. You must follow these instructions, otherwise you will lose your Lifeline benefit. USAC will also send you reminders.