National Verifier

Error Messages Relating to Your Identity

Social Security Number (SSN), Identity, or Date of Birth Not Found

If USAC cannot confirm your Social Security number, Identity, or date of birth, we will ask for proof. First, double check that the information you gave us is correct. If it is correct, show us an official, unexpired document that has your first name, last name, and SSN on it to resolve an error message about your SSN or identity. Show us an official, unexpired document that has your first name, last name, and date of birth on it to resolve an error message about your date of birth.

Submit a copy of one or a combination of the following unexpired documents:

  • Driver's license
  • Birth certificate
  • W-2
  • Recent state, federal, or Tribal tax return
  • Social Security card
  • Certificate of Naturalization
  • Certificate of U.S. Citizenship
  • Permanent resident card
  • Permanent resident alien card
  • U.S. government, military, state, or Tribal issued ID
  • Passport
  • Military discharge documentation
  • Weapons permit
  • Government assistance program document
  • Statement of benefits from a qualifying program
  • Unemployment/worker's compensation statement of benefits

Proof of Life

If USAC cannot confirm that you are living, we will ask for proof. First, double check that the information you gave USAC is correct. If it is correct, confirm your first name, last name, date of birth, SSN (or Tribal ID), and your recent life activity.

First, submit a copy of one of the following unexpired documents, which must include your date of birth and your SSN (or Tribal ID number):

  • Government, military, state, or Tribal-issued ID
  • Military discharge documentation
  • Weapons permit
  • Government assistance program document
  • Statement of benefits from a qualifying program document
  • Unemployment or Workers’ compensation statement of benefits
  • Eligibility confirmation from state eligibility database with administrator

Note: You may also show copies of two items. Both documents must have your first and last name on them. One document must have your date of birth and the other must have your SSN on it.

Submit a copy of one of the following unexpired documents:

  • Driver’s license
  • Birth certificate
  • Certificate of Naturalization
  • Proof of citizenship
  • Permanent Resident or Permanent Resident Alien card
  • Passport

And submit a copy of one of the following unexpired documents:

  • W-2 from within the last 2 years
  • Prior year’s state, federal, or Tribal tax return
  • Social security card
  • SSA-1099

Also submit a copy of one of the following unexpired documents:

  • Current program eligibility or government assistance documentation
  • Current utility bill
    • Note: Phone and internet bills cannot be used as utility bills. You can use water, electricity, and waste and removal bills.
  • Current income statement such as a paystub
  • Current mortgage or lease statement
  • Current retirement/pension statement of benefits
  • Current unemployment/Workers’ compensation statement of benefits
  • A notarized letter affirming the subscriber’s identity and alive status

Duplicate Subscriber

If our records show that you have a Lifeline benefit, you may have participated in the Lifeline Program in the past and are still in our system.

You can:

  • Stay with your current company.
    • If you are happy with the service you are getting, you do not need to do anything else.
  • Restart your benefit or cancel it.
    • If you need to restart your benefit or cancel it, you can call the Lifeline Customer Service at 1-800-234-9473.
  • Switch companies.
    • If you want to transfer your Lifeline benefit to another company, you can find a new company near you and ask them to transfer service.

If you think this is fraud, call the Lifeline Support Center at 1-800-234-9473. For example:

  • If you never had a Lifeline benefit and think someone else is using your information.
  • If you think you already canceled your benefit.

Under 18 Years Old

You must be at least 18 years old to qualify for Lifeline. Only emancipated minors can qualify for Lifeline under the age 18.

If you are an emancipated minor, submit a copy of:

  • A court document or certificate that says you are an emancipated minor

If you are over 18 years old, submit a copy of:

  • Your birth certificate that shows you are at least 18 years old