Error Messages Relating to Your Address

Address Not Found

USAC may need more information about your address. First, double-check that the information you gave USAC is correct. If it is, you can resolve the address error online or through the mail.

Online Applications

If you completed an online application, you will use the online mapping tool that will automatically appear to drop a pin on your primary residence. USAC uses the pin-drop to capture the coordinates of your primary residence.

Paper Applications

You may use one of several ways to resolve an address error on a mailed-in application.  USAC recommends an option that allows USAC to acquire your latitude and longitude coordinates.  Coordinates are required to resolve an address error if you are seeking the enhanced Tribal benefit.

To provide USAC more information about your primary residence, use one of the following methods:

  • If possible, log into the online portal and resolve the address error by simply dropping a pin on the online mapping tool, indicating your primary residence.
  • Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of your primary residence.
  • Provide any available map that makes your location identifiable to USAC, and circle the location of your primary residence. If coordinates are known, write them on the map. Otherwise, USAC will determine coordinates based on the map.
  • Provide a hand-drawn document that identifies your primary residence by identifying the nearest crossroads (or mile markers), identifiable landmarks, and distance between the locations. If coordinates are known, write them on the map. Otherwise, USAC will determine coordinates based on the map.

Several other documents are acceptable to resolve an address error. Do not use the options below if you are seeking the enhanced Tribal benefit.

Provide one of these documents showing your residential address:

  • Unexpired driver’s license or federal, state, or Tribal identification card
  • Utility bill (but not a phone bill from your Lifeline company)
  • Current income statement from an employer, paycheck stub, or W-2
  • Most recent state, federal, or Tribal tax return
  • Current mortgage or lease statement
  • An official letter from a federal, state, or tribal government/agency
  • Confirmation from local USPS that address is a deliverable address

Duplicate Address

If USAC records show that someone at your address already receives the Lifeline benefit, you will need to answer a few more questions to find out if you qualify as another household.

A household is a group of people who live together and share income and expenses (even if they are not related to each other.) You are only allowed one Lifeline benefit per household, not per person.

Once you answer the system’s question and are found to be an independent household, you will initial a document stating that your household does not already receive the Lifeline benefit and submit that document.