Error Messages Relating to Your Address

Address Not Found

USAC may need more information about your address. First, double check that the information you gave USAC is correct. If it is correct, you may submit an image that includes a satellite view of a mapping tool (such as Google Maps) and a mapping tool icon (pin) showing your home and grid coordinates displayed.

The document above is an example of an acceptable image because it includes a satellite view of a home and coordinates of the location from a mapping tool.

You may also submit one of the following items:

  • A hand drawn document that identifies your home address by identifying the nearest cross roads (or mile markers), identifiable landmarks, and distance between the locations.
  • A document that contains the your address such as an unexpired Driver’s License, utility bill or a statement issued by the state, federal or Tribal authority.

Duplicate Address

If USAC records show that someone at your address already receives the Lifeline benefit, you will need to answer a few more questions to find out if you qualify as another household.

A household is a group of people who live together and share income and expenses (even if they are not related to each other.) You are only allowed one Lifeline benefit per household, not per person.

Once you answer the system’s question and are found to be an independent household, you will initial a document stating that your household does not already receive the Lifeline benefit and submit that document.