Schools and Libraries (E-Rate)

FY2019 Application Filing Window Closes at 11:59 PM EDT March 27
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News Archive

USAC's News Archive gives you access to all announcements related to the Schools and Libraries Program as they were made throughout the years. The archives will be updated as new announcements are made.

  

9/19/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: September 23-24


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, September 23 at 7:00 p.m EDT through Monday, September 24 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

  

9/17/2018Customer Service Operations Back to Normal


Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018News Brief Issued


The 9/14/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service


Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the E-rate Client Service Bureau, the Rural Health Care Support Center, or the High Cost Support Center today, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.


***

USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center. USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team.

As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/7/20182018 E-rate Training - Register Today!


The Schools and Libraries Program will hold training sessions for E-rate Program participants this fall. During the training you'll have the opportunity to ask questions and hear directly from members of the USAC Schools and Libraries team on key topics important to successful participation in the program. 

 

REGISTER HERE 

 

USAC will be conducting in-person E-rate training sessions at the following locations:

 

Applicant Trainings

  • October 15/16 – Washington, DC
  • October 18/19 – Washington, DC
  • October 22/23 – Palatine, IL (Chicago area)
  • November 1/2 – Sacramento, CA
  • November 13/14 – Omaha, NE
  • November 28/29 – Atlanta,GA

 

Service Provider Trainings

  • December 3 – Washington, DC
  • December 4/5 – Washington, DC
  

9/7/2018News Brief Issued


The 9/7/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/31/2018News Brief Issued


The 8/31/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/30/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: August 30


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable from Thursday, August 30 at 7:00 p.m. EDT through midnight for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

8/29/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: August 29


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable from Wednesday, August 29 at 7:00 p.m. EDT through midnight for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

8/24/2018News Brief Issued


The 8/24/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/22/2018September Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In September, we will discuss the invoicing process.

 

Navigating the E-rate Invoicing Process – September 19, 2018 at 3:00 p.m. EDTRegister Today

This webinar is designed to help E-rate Program applicants and service providers understand the invoicing process. In this webinar, you will learn more about filing FCC Forms 472 (BEAR), FCC Forms 474 (SPI), electronic invoicing for service providers, invoice deadlines and more.

8/22/2018Legacy System Outage Due to System Maintenance - August 24-25


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, August 24 through 10:00 a.m. EDT on Saturday, August 25 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. NOTE: The E-rate Productivity Center (EPC) may be affected by this outage. EPC users may experience related system slowness or intermittent outages during this maintenance window. We apologize for any inconvenience.

8/22/2018E-File Outage Due to System Maintenance: August 24-25


USAC's E-File system will be unavailable for all users from 9:00 p.m. EDT on Friday, August 24 through 10:00 a.m. EDT on Saturday, August 25 for system maintenance. During this time the E-file login page will be unavailable and users will be unable to file, certify, and search for FCC Forms 498 or 499. All online FCC forms for contributors, service providers, and eligible telecommunications carriers will not be accessible. NOTE: The E-rate Productivity Center (EPC) may be affected by this outage. EPC users may experience related system slowness or intermittent outages during this maintenance window. We apologize for any inconvenience.

8/22/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: August 26-27


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, August 26 at 7:00 p.m EDT through Monday, August 27 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

8/21/2018Legacy System Outage Due to System Maintenance - August 21


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:00 p.m. EDT on Tuesday, August 21 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

 

8/17/2018News Brief Issued


The 8/17/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/10/2018News Brief Issued


The 8/10/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/3/2018News Brief Issued


The 8/3/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

7/31/2018FCC Issues Public Notice on Draft ESL for FY2019


On July 30, 2018, the Federal Communications Commission (FCC) released a Public Notice (DA 18-789) establishing the comment period for the Funding Year (FY) 2019 Eligible Services List (ESL). Comments on the draft ESL, which is attached to the Public Notice, are due to the FCC on or before August 29, 2018. Reply comments are due to the FCC on or before September 13, 2018. For information on filing comments with the FCC, please refer to the Public Notice.

7/31/2018E-File Outage Due to System Maintenance: August 2


USAC's E-Filesystem will be unavailable for all users on Thursday, August 2, 2018, from 8:00-10:00 p.m. EDT, for system maintenance. During this time the E-file login page will be unavailable and users will be unable to file, certify, and search for FCC Forms 498 or 499. All online FCC forms for contributors, service providers, and eligible telecommunications carriers will not be accessible. The E-rate Productivity Center (EPC) will not be affected by this outage. We apologize for any inconvenience.

7/30/2018August Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In August, we will discuss the competitive bidding process.

 

Understanding Competitive BiddingAugust 22, 2018 at 3:00 p.m. EDTRegister Today

In this webinar, we will provide information for applicants and service providers about each step in the competitive bidding process including filing and searching for Funding Year 2019 FCC Forms 470, request for proposal (RFP) documents, responding to bids, and more.

7/27/2018News Brief Issued


The 7/27/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

7/26/2018Legacy System Outage Due to System Maintenance - July 27-28


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, July 27 through 10:00 a.m. EDT on Saturday, July 28 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

7/25/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: July 29-30


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, July 29 at 7:00 p.m EDT through Monday, July 30 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

7/20/2018News Brief Issued


The 7/20/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

7/20/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: July 22-23


The E-rate Productivity Center (EPC) will be unavailable from Sunday, July 22 at 7:00 p.m EDT through Monday, July 23 at 1:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

7/19/2018Assistance with Filing the FCC Form 470


We have posted a video series on how to file FCC Form 470 for Funding Year 2019, using a single FCC Form 470 as an example from the beginning to the end of the filing process. This video series is located in the Online Learning Library and includes the following:

For step-by-step information on filing – including screenshots of each step in the process – we have also posted an FCC Form 470 User Guide. For a list with descriptions of the service type options in Category One, you can refer to the Category One Services Drop-Down Menu Reference Table

7/13/2018News Brief Issued


The 7/13/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

7/13/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: July 14-15


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Saturday, July 14 at 11:00 p.m EDT through Sunday, July 15 at 4:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

7/12/2018Legacy System Outage Due to System Maintenance - July 12


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:00 p.m. EDT on Thursday, July 12 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

7/6/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Friday, July 6th


The E-rate Productivity Center (EPC) will be unavailable starting Friday, July 6th from 10:00 p.m. EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC.

We apologize for any inconvenience.

7/3/2018RESOLVED - E-rate, High Cost, Rural Health Care Temporary Phone Outage


RESOLVED - The E-rate, High Cost, and Rural Health Care telephone lines are currently unavailable. This outage affects the following numbers:

  • (888) 203-8100
  • (844) 357-0408
  • (800) 453-1546

We are working on the issue and will provide an update once the issue is resolved. In the meantime, please submit any questions using the EPC ticketing system for E-rate and via email for High Cost and Rural Health Care. Thank you for your patience.

7/3/2018News Brief Issued


The 7/3/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/29/2018News Brief Issued


The 6/29/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/29/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Saturday, June 30


The E-rate Productivity Center (EPC) will be unavailable starting Saturday, June 30, from 10:00 p.m. EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

6/28/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Thursday, June 28


The E-rate Productivity Center (EPC) will be unavailable starting Thursday, June 28, from 10:00 p.m. EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

6/27/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: July 1-2


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, July 1 at 7:00 p.m EDT through Monday, July 2 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

6/22/2018News Brief Issued


The 6/22/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/18/2018Legacy System Outage Due to System Maintenance - June 18


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:00 p.m. EDT on Monday, June 18 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

6/15/2018News Brief Issued


The 6/15/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/8/2018News Brief Issued


The 6/8/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/1/2018News Brief Issued


The 6/1/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

6/1/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: June 3-4


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, June 3 at 7:00 p.m EDT through Monday, June 4 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

5/31/2018FCC Form 471 Data Tools Outage Resolved


The Schools and Libraries (E-rate) Program FCC Form 471 data tools are now available. We apologize for the inconvenience.

5/29/2018RESOLVED - E-rate CSB Temporary Phone Outage


RESOLVED - The E-rate Client Service Bureau's (CSB) telephone line (888-203-8100) is currently unavailable. We are working on the issue and will provide an update once the issue is resolved. In the meantime, please submit any questions using the EPC ticketing system. Thank you for your patience.

5/25/2018News Brief Issued


The 5/25/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/23/2018Legacy System Outage Due to System Maintenance - May 24


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-9:00 p.m. EDT on Thursday, May 24 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

5/21/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Monday, May 21


The E-rate Productivity Center (EPC) will be unavailable starting Monday, May 21, from 7:00 p.m. EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

5/18/2018News Brief Issued


The 5/18/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/18/2018Legacy System Outage Due to System Maintenance - May 18-19


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 8:00 p.m. EDT on Friday, May 18 through 2:00 a.m. EDT on Saturday, May 19 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

5/11/2018News Brief Issued


The 5/11/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/10/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: May 11-12


The E-rate Productivity Center (EPC) will be unavailable from Friday, May 11 at 7:00 p.m EDT through Saturday, May 12 at 11:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

5/10/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: May 10-11


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable from Thursday, May 10 at 7:00 p.m. EDT through Friday, May 11 at 10:00 a.m. EDT for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

5/4/2018News Brief Issued


The 5/4/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

5/2/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, May 6


The E-rate Productivity Center (EPC) will be unavailable starting Sunday, May 6, from 7:00 p.m EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC.

The EPC training site will also be unavailable during this time. We apologize for any inconvenience.

4/27/2018News Brief Issued


The 4/27/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/26/2018Legacy System Outage Due to System Maintenance - April 27-28


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 8:00 PM EDT on Friday, April 27 through 2:00 AM EDT on Saturday, April 28 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

4/24/2018Special Edition News Brief Issued


The 4/24/2018 Special Edition News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/20/2018News Brief Issued


The 4/20/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/19/2018Legacy System Outage Due to System Maintenance - April 20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-9:00 p.m. EDT on Friday, April 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

4/13/2018News Brief Issued


The 4/13/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/9/2018E-File Outage Due to System Maintenance on Monday, April 9, 2018


E-File will be unavailable from 4:00 PM-5:00 PM EDT on Monday, April 9, 2018, due to system maintenance. We apologize for any inconvenience.

4/6/2018News Brief Issued


The 4/6/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/4/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, April 8


The E-rate Productivity Center (EPC) will be unavailable starting Sunday, April 8, from 7:00 p.m EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

4/2/2018Legacy System Outage Due to System Maintenance - April 2


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:30 PM EDT on Monday, April 2 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

3/31/20182017 USAC Annual Report Now Available


USAC's 2017 Annual Report details operations, activities, and accomplishments for the prior year, including information about participation in each of the universal service programs and administrative action intended to ensure program integrity.

3/30/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Saturday, March 31


The E-rate Productivity Center (EPC) will be unavailable from 7:00 p.m. to midnight EDT on Saturday, March 31 for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

3/30/2018News Brief Issued


The 3/30/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/23/2018News Brief Issued


The 3/23/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/23/2018Legacy System Outage Due to System Maintenance - March 23-24


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 8:00 PM EDT on Friday, March 23 through 2:00 AM EDT on Saturday, March 24 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

  

3/19/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: March 19


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable from 3:30-4:00 p.m. EDT on Monday, March 19 for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

3/16/2018News Brief Issued


The 3/16/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/12/2018CSB Hours During the Last Week of the Filing Window


While we encourage applicants to complete and certify their FCC Form 471 early, we realize that last-minute questions can arise. This year, we are publishing the extra hours the Client Service Bureau (CSB) will be open during the last week of the window to allow applicants to take advantage of the opportunity to get answers to those last-minute questions.

Date CSB Open CSB Close
Saturday, March 179:00 a.m. EDT6:00 p.m. EDT
Sunday, March 189:00 a.m. EDT 6:00 p.m. EDT
Monday, March 198:00 a.m. EDT10:00 p.m. EDT
Tuesday, March 208:00 a.m. EDT10:00 p.m. EDT
Wednesday, March 21 8:00 a.m. EDT 10:00 p.m. EDT
Thursday, March 22 8:00 a.m. EDT 12:30 a.m. EDT (Friday, March 23) 
 

Generally, CSB has the highest call volumes during the following hours:

  • Weekday mornings from 11:00 a.m. through 12:30 p.m. ET
  • Weekday afternoons from 2:30 p.m. through 4:00 p.m. ET

If an agent is not able to answer when you call, please leave your telephone number at the prompt, and we will return your call as soon as possible. 

 

3/9/2018News Brief Issued


The 3/9/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/7/2018E-rate Productivity Center (EPC) Outages Due to System Maintenance: Sunday, March 11


The E-rate Productivity Center (EPC) will be unavailable for two periods this Sunday, March 11 for maintenance – from 12:00 a.m. EST to 7:00 a.m. EDT (note that daylight saving time goes into effect during this period) and 7:00 p.m. to 8:00 p.m. EDT. During these times, users will be unable to log in to and use EPC. We apologize for any inconvenience.  

3/2/2018News Brief Issued


The 3/2/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/1/2018Reminder on March 5, 2018 Invoice Deadline for Program Participants Impacted by the Hurricanes


In order DA 17-984, the Federal Communications Commission (FCC) provided certain relief from program deadlines for program participants impacted by Hurricanes Harvey, Irma, and Maria (Hurricanes).

Specifically, schools and libraries located in areas of Texas, Florida, Georgia, Puerto Rico, and the United States Virgin Islands that have been designated as Major Disaster Areas eligible for Individual Assistance for the purposes of federal disaster relief by the Federal Emergency Management Agency (FEMA) have a deadline of Monday, March 5, 2018 to submit invoices if they missed or will miss their regular invoice deadline due to damage or disruption caused by the Hurricanes.

While other program forms and requests are subject to this deadline as well, applicants are reminded that they need a Personal Identification Number (PIN) to file the FCC Form 472, Billed Entity Applicant Reimbursement (BEAR) Form. If you do not have a PIN, we will create and email you a PIN in time to file your invoice as long as we receive your request by noon EST tomorrow, March 2, 2018.

To request a PIN:
• Open a customer service case in EPC.
• Download the PIN Template from the PIN page on the USAC website, even if you only need one PIN.
• Complete a line on the template for each PIN you are requesting. Avoid adding a space at the beginning or end of each of your entries, and double-check your entries for accuracy.
• Attach the completed template to your customer service case and click Submit.

You can also call the Client Service Bureau (CSB) at 888-203-8100 for assistance.

 

2/28/2018USAC Website Outage for Scheduled Maintenance on Friday, March 2


USAC’s website (www.USAC.org) will be unavailable due to scheduled website maintenance on Friday, March 2 from 9 p.m. to 9:30 p.m. ET. During this outage, the entire site will be converted to Hypertext Transfer Protocol Secure (HTTPS).          

After the deployment, users will notice that all www.USAC.org web pages are preceded by “HTTPS” in their URLs. Existing bookmarks to non-HTTPS addresses will continue to work but will automatically be redirected to the HTTPS address.        

Please note, some USAC applications may not be available during the outage. We apologize for the inconvenience.        

Why are we making this change?

HTTPS protects the integrity of the website by preventing intruders from tampering with communications between the website and users. It guards both visitors and websites by encrypting and securing the information being sent and received while improving performance through faster load times.      

Questions?

If you have any questions about this, please contact us at Outreach@usac.org.

 

2/26/2018FY2016 Extended Invoice Deadline is February 27


The 2/23/2018 issue of the News Brief announced that the extended invoice deadline for FY2017 recurring services is February 27. In fact, this is the extended invoice deadline for FY2016 recurring services. The online issue of the SL News Brief has been corrected.

2/23/2018News Brief Issued


The 2/23/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/21/2018Legacy System Outage Due to System Maintenance - February 23-24


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00 PM ET on Friday, February 23 through 10:00 AM ET Saturday, February 24 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

2/16/2018News Brief Issued


The 2/16/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/9/2018RESOLVED: E-rate CSB Temporary Phone Outage


RESOLVED - The E-rate Client Service Bureau's (CSB) telephone line (888-203-8100) is currently unavailable. We are working on the issue and will provide an update once the issue is resolved. Thank you for your patience.

2/8/2018News Brief Issued


The 2/9/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/7/2018E-rate Productivity Center (EPC) Outages Due to System Maintenance: Sunday, February 11


The E-rate Productivity Center (EPC) will be unavailable from 3:00-7:00 a.m. and from 7:00-8:00 p.m. ET, Sunday, February 11 for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

2/2/2018News Brief Issued


The 2/2/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/26/2018News Brief Issued


The 1/26/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/22/2018New Videos Now Available in the Online Learning Library


The following videos have been added to the Online Learning Library:

 

1/19/2018News Brief Issued


The 1/19/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/19/2018Legacy System Outage Due to System Maintenance - January 19-20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00 PM ET on Friday, January 19 through 10:00 AM ET Saturday, January 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

1/12/2018News Brief Issued


The 1/12/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/9/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 14


The E-rate Productivity Center (EPC) will be unavailable from 7:00-11:00 p.m. ET, Sunday, January 14 for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

1/8/2018Legacy System Outage Due to System Maintenance - January 10


The following Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-10:00 p.m. ET on Wednesday, January 10 for system maintenance. We apologize for any inconvenience.

  • Category Two Budget Tool
  • Urban/Rural Lookup Tool
  • FCC Form 471 Display Tool (FY2015) 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

1/5/2018News Brief Issued


The 1/5/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.