Lifeline

Lifeline National Verifier

Acceptable Eligibility Documentation for the National Verifier

When eligibility cannot be verified through any of the National Verifier’s automated data sources, the subscriber can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible.

At a minimum, the document submitted must:

  • State the name of the consumer;
  • Display at least one program identifier specific that corresponds to the consumer; and
  • Be issued by a federal or state government or Tribal program.

Please reference the National Verifier Acceptable Documentation Guidelines for more details and a full list of acceptable documentation.

Additional program documents may be accepted in addition to the items listed; USAC will review each document and make a determination. Submitting documents not listed may cause delays in the review process.