Documents Needed

If we cannot confirm your Lifeline eligibility, identity, or address, you may need to show proof. We will contact you to let you know if you need to submit proof.

Show us proof of…

Acceptable Documentation Guide

Use the Acceptable Documentation Guide to learn what documents you’ll need to provide if we ask you to share proof of your eligibility, identity or address.

How to Submit Your Proof

Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. Avoid sending any dark or blurry copies or pictures. Never submit original copies of your documents.

Submit your proof documentation using any of the options below:


Log in or create a new account and upload copies of your proof documentation.


Complete the cover sheet and send copies of your proof documentation to the address below. For more information, please watch this video.

Lifeline Support Center
PO Box 9100
Wilkes-Barre, PA 18773

Contact your phone or internet company

Ask your company for assistance with submitting your proof documentation.