Before You're Done

Updating Contact Information

Applicants should follow these procedures to update contact information on file with USAC.

Contact Information Changes

Applicants can now make changes to certain Block 1 contact information of most USAC forms post-commitment (that is, after a Funding Commitment Decision Letter (FCDL) has been issued for their FCC Form 471 (Description of Services Ordered and Certification Form).

The following information can be changed:

• Entity's street address, PO Box, or route number, city, state, and zip code;
• Entity's telephone number;
• Entity's fax number;
• Entity's email address;
• Contact person's name;
• Contact person's street address, PO Box, or route number, city, state, and zip code;
• Contact person's telephone number;
• Contact person's fax number;
• Contact person's email address;
• Holiday/vacation/summer contact information (FCC Form 471, Block 1, Item 6f);
• Preferred mode of contact (if applicable); and
• Alternate (technical) contact person's name, title, telephone number, fax number, email address (FCC Form 470, Block 2, Item 11).

A request for change of contact information can be processed for an active form in USAC's database. Information on preferred mode of contact is stored separately for each form and is not captured in the USAC database. If a change in contact information is made in a USAC database, the new information will pre-populate any forms filed online and may be used to communicate with applicants in place of the previous information.

Allowable changes to the FCC Form 470 (Description of Services Requested and Certification Form) contact information will be processed once the ability to post an FCC Form 470 for the funding year referenced on the FCC Form 470 is no longer available.

Making a Change Request

To request a change of contact information on a specific form or other document submitted to USAC, send a request via your organization's email account or on your organization's letterhead to USAC detailing your request. You must include the following information for each form for which a change is being requested:

• Form Application Number;
• Entity Number;
• Item number(s) and Item name(s) of information to be changed, including both the old information and the new information for that item;
• Signature and title of authorized person submitting this change request on behalf of the applicant;
• Email signatures must include the name and title of the person authorized to submit the request; and
• Contact phone number and email address, if available, of the person who can discuss this request.

To request a permanent change of contact information to the USAC database, send a request via your organization's email account or on your organization's letterhead to USAC detailing your request. You must include the following information:

• FCC Form 471 Application Number for a funded FCC Form 471;
• Entity Number;
• Item number(s) and Item name(s) of information to be changed, including both the old information and the new information for that item;
• Signature and title of authorized person submitting this change request on behalf of the applicant – email signatures must include the name and title of the person authorized to submit the request; and
• Contact phone number and email address, if available, of the person who can discuss this request.

Submitting Your Request

To submit your letter by fax, use the following fax number:
(973) 599-6526

To submit your request on paper, use the following address:
Contact Information Change Request
Schools and Libraries - Correspondence Unit
30 Lanidex Plaza West
PO Box 685
Parsippany, NJ 07054-0685

The contact person will be notified using the preferred mode of contact (as indicated on the updated form) when the change request has been processed.