I Need to Recertify

Each year, we will check to see if you still qualify for the Lifeline benefit.

Recertification

Each year, Lifeline will conduct a check to ensure you still qualify for the benefit. This is one of the Lifeline Rules.

During our check, we will review databases that can tell us if you participate in a qualifying program. Even if you participate in a qualifying program, it is possible that we may not be able to confirm your eligibility through this database check.

We will ask you to recertify ONLY if we are unable to confirm you are still eligible. We may also ask you to show proof of your Lifeline eligibility.

If Lifeline Support sends you a letter

If you are asked to recertify, you will receive a written notice from us.

The notice will say:

  • You have to recertify
  • You have 60 days to respond

What to do if asked to recertify:

  • Complete the form online OR
  • Complete the recertification form included in your letter and mail it to the Lifeline Support Center

You may also receive reminders by mail, pre-recorded calls.

If you don’t respond on time

If you don’t respond by the deadline, your Lifeline benefit will stop. This means your monthly bill will increase, or your free minutes will stop. You service may be turned off.

If you lose your discount (or if your service is turned off) but you think you still qualify, you will need to re-apply for Lifeline.