Lifeline

Representative Accountability Database (RAD)

RAD Resources

Fact Sheet

Representatives and service providers can review the RAD Fact Sheet here.

Resolving Errors

Representatives and service providers can review the RAD Documentation Upload Process Instructions here.

Videos

To learn more about the Representative Accountability Database (RAD), watch the videos provided here.

Past Webinars

Data Input Templates and Resources

NLAD Pre-Production Guide for Linking Representative IDs to Test Accounts
Linking Representatives File Upload Template

Use the Linking Representatives File Upload Template to link a Representative ID to an existing user account.

Bulk Upload with the NLAD Input Template

Beginning the week of July 29, test adding or updating many subscribers at once by using the NLAD Input Template with the two new Representative ID fields. Download the CSV file, add your data, and upload the file to the NLAD pre-production environment. To avoid upload errors, do not modify the template headers.