Lifeline Rules & Rights

By signing up for Lifeline, you agree to follow the program’s rules and your company agrees to give you fair, high-quality service.

Program Rules

  1. Prove your eligibility.

    Lifeline is only available to subscribers who can prove their eligibility. When you sign up for Lifeline, you must show proof of participation in a qualifying program or proof of income.

  2. One discount per household.

    Only one discount is allowed per household. A “household” is a group of people who live together and share income and expenses.

  3. Recertify every year.

    If you are asked to recertify, you must do so within 60 days, or you will lose your Lifeline discount. When it is time to recertify, you will receive a letter in the mail and may also receive reminders by mail or pre-recorded messages.

  4. Use it or lose it.

    If your Lifeline-supported service is free, use it at least once every 30 days. If you don’t, you will get a 15-day notice to use it or it will get turned off.

  5. Keep your company up-to-date.

    If you change your address, no longer qualify for Lifeline, or more than one person in your household gets Lifeline, notify your company within 30 days.

  6. Be honest on your application and forms.

    It is against the law to lie on any Lifeline-related forms or questionnaires.

Your Rights

As a Lifeline customer, you are entitled to:

  1. The minimum service standards.

    Your company is required to meet these standards on Lifeline-supported services:

    • For cell phones: At least 1000 minutes
    • For mobile internet (a data plan): Speed of 3G or better and usage of at least 4.5 GB per month
    • For home internet: Speed of 25/3 Mbps and usage of at least 1024 GB per month

    For bundled service offerings: at least one of the services (voice or internet) must meet the minimum service standards to qualify for a Lifeline discount.

  2. The choice of a hotspot-enabled device.

    Your company must have at least one device with hotspot functionality available for data plans.

  3. Choose which service uses Lifeline.

    If you are buying a bundle, you can choose to apply Lifeline to the voice or the internet service.

  4. Change companies.

    You can change companies at any time

  5. Get answers and help.

    If your company is unresponsive or refuses to help you, contact your state’s public utility regulator, USAC, or the FCC to complain.