Responding to National Verifier Error Messages
If USAC can’t find your Lifeline eligibility, identity, or address in a database, you may need to show proof.
USAC will contact you to let you know what type of additional information you will need to submit. The type of information requested will relate to your eligibility, identity, or address.
Make copies or take pictures of the documents using a scanner, copy machine, camera, or smartphone. Copies or pictures should be clear and easy to read. Avoid sending any dark or blurry copies or pictures. Never submit original copies of your documents.
All documents must be issued by the state, federal, or Tribal government.
To submit your copies, you can:
- Log in to the National Verifier online portal and upload your copies
- Contact your telephone or Internet service provider and provide them with your copies
- Mail your copies to this address:
Lifeline Support Center
PO Box 7081
London, KY 40742
If you are mailing in documents, always include the Error Message Resolution cover page or a letter with your application ID and name so that we can match your documents to your application.
For more information on an error message relating to your eligibility, click here.
For more information on an error message relating to your identity, click here.
For more information on an error message relating to your address, click here.